Items are defective or damaged. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. JTAmigo will replace any items damaged or poor-quality at no additional cost. JTAmigo is not responsible for items damaged in shipping.
Wrong Product Shipped/Missing Items
If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in order please tell us the items that are missing and we will send the missing item.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
For shoes sizing disputes, JTAmigo will cover the product fee,but reship shipping fee should be covered by Customer. Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error, JTAmigo will not afford any fees for this exchange. In order for a exchange to be processed, Customer must provide the following information: reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new size requested by the customer, Your order number.
Package Returned To Sender – Correct Address
If a package is returned to sender by the shipping courier, JTAmigo will reship the package to your customer for free after an address verification is complete by the Customer. All returned to sender orders will be destroyed by the courier or JTAmigo will be charged for another custom tax, duties and another shipping fee once we confirm to ship it back to our production facility.
If a package is returned to the sender by the shipping courier for the second time, JTAmigo will reship the package to your customer for a fee of 50% from the Order Cost
Package Returned To Sender – Missed Delivery Attempts
All missed delivery attempt orders that got returned to Sender who received notification from JTAmigo or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit.
Package Returned To Sender – Change Address
If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.
Package Returned To Sender – Wrong Address
If a package is returned to sender due to wrong Address Information, JTAmigo will not be held liable and compensation will not be granted by any form.
Lost Order – Wrong Address
JTAmigo will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.