Refunds/ Exchange/ Returns Policy - JTAMIGO
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Refunds/ Exchange/ Returns Policy

ORDER CANCELLATIONS OR CHANGING ARE ALLOWED WHILE AN ORDER WITHIN 24 HOURS. ONCE AN ORDER HAS PASSED 24 HOURS. WE CAN'T DO CANCEL OR CHANGE.

We list all the prices in USD (United States Dollar).

Returns Policy

- Returns will not be issued for sizing disputes, only exchanges are allowed but the customer will pay for exchange and shipping fee.

- We don't accept Returns for personal reasons of customer, EX. Don't like a product, Order for a friend or family but they don't like it.

 

Refund Policy 

Items Damaged or Poor Quality

- If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. JTamigo will replace any items damaged or poor-quality at no additional cost.

- Customer Received an item is damaged or is shipped with a poor-quality print Please contact to us within 14 days after customer received an item. Once has passed 14 days. We can't do replace any items damaged or poor-quality

 

Wrong Product Shipped/Missing Items

If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in order please tell us the items that are missing and we will send the missing item. 

Sizing Issues

PLEASE MEASURE YOUR SIZE BEFORE CHOOSING A SIZE. OUR SIZES MAY NOT MATCH EXACTLY WITH OTHER POPULAR BRANDS.

Refunds will not be issued for sizing disputes, only exchanges are allowed but the customer will pay for exchange and shipping fee

 

Package Returned To Sender – Wrong Address

If a package is returned to sender due to wrong Address Information, JTAmigo will not be held liable and compensation will not be granted by any form. 

 

 

Package Returned To Sender – Change Address

If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.

  

Lost Order – Wrong Address

JTAmigo will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.

 

Where the products are Ship from?

Depend on the product Because We have Factory in US, EU, and China

 

 

For some specific information about your order, please provide your order number.