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Refund Policy
Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. JTAmigo will replace any items damaged or poor-quality at no additional cost. JTAmigo is not responsible for items damaged in shipping.
Wrong Product Shipped/Missing Items
If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in order please tell us the items that are missing and we will send the missing item.
Sizing Issues
Refunds will not be issued for sizing disputes, only exchanges are allowed but the customer will pay for exchange and shipping fee
Package Returned To Sender – Wrong Address
If a package is returned to sender due to wrong Address Information, JTAmigo will not be held liable and compensation will not be granted by any form.
Package Returned To Sender – Change Address
If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.
Lost Order – Wrong Address
JTAmigo will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.